Last Updated: February 2026

Prime Property Buyers Pty Ltd (ACN 664 000 917) trading as Prime Advocates (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.primeadvocates.au) or engaging our services, you agree to the terms of this Privacy Policy.

1. The Types of Personal Information We Collect

We collect information that is reasonably necessary for us to provide buyer’s advocacy and property consultancy services. This includes:

  • Identity Information: Full name, date of birth, and government-issued identification (e.g., Driver’s License) for identity verification.

  • Contact Information: Email address, phone number, and residential address.

  • Financial Information: Budgetary requirements, proof of funds, deposit capacity, and finance pre-approval status.

  • Property Preferences: Investment goals, preferred suburbs, and specific property requirements.

  • Technical Data: IP address, browser type, and usage data collected via cookies and web analytics.

2. How We Collect Your Information

We collect personal information directly from you unless it is unreasonable or impracticable to do so. Collection methods include:

  • Inquiry forms and “Clarity Call” bookings on our website.

  • Direct communication via email, telephone, or WhatsApp.

  • Face-to-face meetings and physical property inspections.

  • Third Parties: We may receive information from your mortgage broker, solicitor, or conveyancer where you have authorised them to share details with us to facilitate a property purchase.

3. Purpose of Collection and Use

We use your information for the following purposes:

  • To provide buyer’s advocacy services, including property searching and due diligence.

  • To communicate with real estate agents and vendors on your behalf.

  • To provide you with updates, newsletters, and marketing materials (you may opt-out at any time).

  • To comply with legal and regulatory obligations, including anti-money laundering (AML) and “Know Your Customer” (KYC) requirements.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: Building inspectors, pest inspectors, solicitors, and conveyancers engaged for your due diligence.

  • Agents and Vendors: To submit offers and negotiate property purchases on your behalf.

  • Legal Requirements: Government or law enforcement agencies where required by law.

  • Overseas Disclosure: We use cloud-based service providers (such as Google Workspace and CRM platforms) whose servers may be located outside of Australia (typically in the USA). By providing your information, you consent to this overseas disclosure.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

  • Secure login credentials and two-factor authentication (2FA).

  • Encrypted cloud storage and secure physical filing for client records.

  • Regular monitoring of our systems for potential vulnerabilities.

In the event of a “Eligible Data Breach” likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) Scheme.

6. Retention and Destruction

As required by Australian law (including tax and real estate regulations), we generally retain client files for a minimum of seven (7) years. When your personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the data is inaccurate or out of date.

  • Requests must be made in writing to the contact details below.

  • We will respond to your request within 30 days.

  • We may require identity verification before releasing information.

8. Direct Marketing and Opting Out

We may use your contact details to send you property market insights or news. You can stop receiving these at any time by:

  1. Clicking the “Unsubscribe” link in any of our emails.

  2. Contacting us directly at the email address provided below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will investigate your complaint and aim to provide a formal response within 30 days.

If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us.